What if my event is cancelled or rescheduled due to Coronavirus COVID-19?

We are awaiting further information regarding the list of cancelled events and possible postponement dates.

Due to the high number of cancellations and postponements of events, we encourage you not to request a refund directly.

For specific refund or rescheduling conditions for each event, please wait for our dedicated email. (Also remember to check your spam).

In the event that your event is cancelled, we will contact you to notify you and inform you of the terms and conditions for a refund or change of date where possible. 

Refunds should take up to 45 days after the cancellation of your event to be reflected in your account.

In view of the exceptional nature of the situation, we advise you to also check the venue and/or the event site - especially if you have not received any e-mails from us.

Thank you for your patience, we will get back to you as soon as possible to inform you of the status of your order.